Fast, friendly support with agile solutions.
Our help desk service is a fast solution for your immediate computer issues. Remote access technology and a team of dedicated, locally based help desk engineers enable Advanced Automation, Inc. to minimize your downtime, perform routine maintenance and updates and provide on the fly training in addition to peace of mind . For our clients, the AAI help desk call center is more than a break/fix solution - it's an integral part of their IT strategy.
What distinguishes our technical support help desk solution from the others?
- By hiring knowledgeable, friendly people and providing regular training, we deliver a help desk experience that is second to none.
- Remote access technology that allows us to log on to your network and workstations and fix your issues without the need of an on-site visit. We will identify the cause of your problem and show you how we resolved it, so you can be prepared if a similar issue arises.
- An in-depth ticketing and CRM system that assures your problems are rapidly responded to and the impact of computer issues are minimized. In our experience, 76% off all support calls are effectively resolved by the help desk engineers. That means you get your resolution faster and at a lower cost. If we can’t resolve your issue remotely, an engineer will be dispatched with the right parts and equipment to get you up and running – getting it right the first time.